Terms of Service

1.Acceptance

These Terms of Service ("Terms") are a binding agreement between you (or the entity you represent — "Customer," "you") and [Teleno AI, Inc.] ("Teleno AI," "we," "us"). By creating an account, accessing, or using the Teleno AI service (the "Service"), you agree to these Terms and to our Privacy Policy.

If you are agreeing on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

2.Account & eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. You'll provide accurate registration information and keep it current. You're responsible for all activity under your account, for keeping your credentials secure, and for promptly notifying us of any unauthorized access.

The Service is not available to entities or individuals located in jurisdictions subject to comprehensive U.S. sanctions, or to any party on the U.S. Treasury Department's list of Specially Designated Nationals.

3.The Service

Teleno AI provides a software platform that helps you send and receive SMS and MMS messages with your contacts, manage opt-ins and opt-outs, and use AI to draft messages and suggest replies. The Service relies on third-party messaging carriers and on registration with The Campaign Registry (TCR) under the A2P 10DLC framework.

We may add, change, or remove features at any time. We won't materially reduce the core functionality of a paid tier during your current billing period.

4.Acceptable use & SMS policy

You agree to comply with all applicable laws and carrier rules when using the Service, including (without limitation) the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Telemarketing Sales Rule, state telemarketing laws, the CTIA Messaging Principles and Best Practices, and the policies of The Campaign Registry and the wireless carriers.

Prohibited content (SHAFT-C and beyond)

You may not use the Service to send messages relating to:

Sex — adult content, sexually explicit material, escort or dating services with sexual undertones
Hate — content promoting violence, discrimination, or hatred against any group
Alcohol — without proper age-gating mechanisms required by carriers
Firearms — including ammunition, fireworks, and weapons-related content
Tobacco — including vaping and e-cigarette products
Cannabis — including CBD, regardless of state-level legality
Gambling, lotteries, or sweepstakes (except where specifically permitted by carriers)
High-risk financial services (payday loans, debt consolidation, get-rich-quick schemes, cryptocurrency)
Prescription medications, controlled substances, or illegal drugs
Phishing, malware, fraud, deceptive marketing, or impersonation
Pyramid schemes or multi-level marketing recruitment
Any content prohibited by applicable law or by carrier policies

Other prohibited conduct

You may not:

Send messages to recipients who have not provided prior express written consent
Continue messaging a recipient after they have opted out
Send messages outside permissible hours under applicable law (generally 8:00 a.m. – 9:00 p.m. recipient local time)
Use purchased, scraped, or rented contact lists
Spoof or misrepresent the sender identity
Circumvent or disable any opt-out mechanism, including STOP, UNSUBSCRIBE, END, QUIT, and CANCEL
Reverse-engineer, scrape, or interfere with the Service
Use the Service to develop a competing product
Resell the Service without our written permission

We monitor and act on violations. We may inspect message samples, review opt-in records, and respond to carrier or recipient complaints. Violations can result in immediate suspension or termination, plus liability under Section 12.

6.Fees and payment

Subscription fees, message overage rates, and any add-on fees are described on our Pricing page or in your order form. Fees are billed monthly or annually in advance and are non-refundable except as required by law or expressly stated.

Carrier fees, TCR registration fees, and per-message carrier surcharges are passed through to you at cost and may change without notice. We'll show passthrough costs separately on your invoice.

If a payment fails, we may suspend the Service after providing notice. Past-due amounts accrue interest at 1.5% per month or the maximum allowed by law, whichever is less.

7.Term, suspension & termination

These Terms remain in effect while you have an account. Either party may terminate for convenience by giving notice; you can cancel from your dashboard at any time. We may suspend or terminate the Service immediately if you violate these Terms, create a security or compliance risk, or fail to pay.

On termination, your right to use the Service ends. We'll make Customer Data available for export for 30 days after termination, after which it may be deleted in line with our retention schedule.

8.Intellectual property

Teleno AI and its licensors retain all right, title, and interest in the Service, including all software, design, content, trademarks, and documentation. Nothing in these Terms transfers any ownership to you. You may submit feedback or suggestions, and we may use them without restriction or compensation.

9.Confidentiality

Each party agrees to protect the other's confidential information with the same care it uses for its own (and no less than reasonable care) and to use it only as needed to perform under these Terms. Confidential information does not include information that is or becomes public through no fault of the receiving party, was already known, is independently developed, or is rightfully received from a third party.

10.Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, Teleno AI disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.

We do not warrant that the Service will be uninterrupted, error-free, secure, or that messages will be delivered on time or at all. Wireless carriers control message delivery and are not liable for delayed or undelivered messages.

AI-generated suggestions, drafts, and reply recommendations are provided for your convenience only. You are solely responsible for reviewing and approving every message before it sends.

11.Limitation of liability

To the maximum extent permitted by law, in no event will either party be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or business opportunities, arising out of or related to these Terms or the Service, even if advised of the possibility.

Each party's total cumulative liability arising out of or related to these Terms will not exceed the fees you paid to Teleno AI in the 12 months immediately preceding the event giving rise to liability.

These limitations do not apply to your payment obligations, your indemnification obligations, breach of confidentiality, or violations of Section 4 (Acceptable Use).

12.Indemnification

You will defend, indemnify, and hold harmless Teleno AI and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, fines, penalties, and costs (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Data; (b) your use of the Service in breach of these Terms; (c) your violation of any law or regulation, including the TCPA, CAN-SPAM, or carrier policies; (d) any messages you send (or cause to be sent) through the Service; or (e) your infringement of any third-party right.

13.Governing law & disputes

These Terms are governed by the laws of the State of [Delaware], without regard to its conflict-of-laws rules. The exclusive venue for any dispute arising out of or related to these Terms is the state or federal courts located in [New Castle County, Delaware], and each party consents to personal jurisdiction there.

Class action waiver. You and Teleno AI agree that any dispute will be brought in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative action.

14.Changes to these terms

We may update these Terms from time to time. If a change is material, we'll notify you by email or in-product at least 14 days before it takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15.General

These Terms (together with the Privacy Policy and any order form) are the entire agreement between you and Teleno AI regarding the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to Teleno AI must be sent to the contact address below.

16.Contact

[Teleno AI, Inc.]
[Street Address, City, State ZIP]
Email: [legal@teleno.ai]